Job#: 2071602
Job Description:
WHO WE ARE
Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients.?Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit .
At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. That is why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.
Join us for career advancement, innovative solutions, and a supportive environment focused on your success.
JOB DESCRIPTION
Apex is seeking an experienced GIS Operations Manager with strong consultative skills to lead teams and engagements within the Managed Services Solutions Practice of the Solutions Delivery Organization. The Operations Manager manages a team of supervisors and is responsible for overseeing daily operations of multiple teams with various workstreams, ensuring the quality and efficiency of services provided. The Operations Manager works directly with the engagement delivery team, clients, vendors, and internal stakeholders to ensure expectations and requirements are met. This role will be responsible for leading teams to achieve client deliverables as well as managing and developing team members and contributing to the internal consulting practice. This role is hybrid and may require travel.
RESPONSIBLITIES
Establish strong relationships with clients, industry professionals, and technical communities.
Represent Apex Systems as leaders at industry and professional events, while developing and maintaining a robust internal and external customer relationship.
Exhibit technical knowledge, skills, and effective professional consulting abilities.
Foster trust and respect among internal and external stakeholders and model collaborative teamwork.
Oversee and ensure all deliverables are met in alignment with the Statement of Work in collaboration with Engagement Manager, Client Director and other internal stakeholders.
Engage with clients to gather detailed requirements, understand their unique GIS-related challenges and provide tailored solutions to meet their needs.
Manage and mentor a team of GIS professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, serving as the first point of escalation for the client.
Review the work forecasts and determine productivity requirements to meet overall building objectives. Monitor, analyze and drive the key performance indicators (KPIs), such as service level, customer satisfaction, productivity, adherence and quality.
Identify and implement best practices, processes, and tools to improve the efficiency and effectiveness of the organization.
Coordinate and communicate with the clients, vendors, and internal stakeholders on the scope, deliverables, timelines, and issues of the projects.
Collaborate with the engagement delivery team to manage budget, resources, and risks of the project. Work together to resolve escalated issues, risks or conflicts. Maintain a high level of professionalism, compliance and confidentiality standards.
Provide weekly and/or monthly reports and updates on status, production and performance and offer recommendations.
Support the recruitment, training, and development of staff. Onboard new hires per Engagement Manager and Training Manager requirements. Assess technical capabilities of the team and make recommendations.
Collaborate with various teams and gain consensus for successful project / product decisions and delivery.
Assist in creating support procedures, SOPs and other documentation.
Demonstrate professional consulting skills, leadership abilities, and executive-level communication and presentation skills. Show adaptability and flexibility to meet business needs.
Continually seek creative solutions and find new ways to add value. Understand client needs, proactively provide solutions, and approach challenges with a consultative, solution-focused mindset.
Stay attuned to the future needs of the client and work with internal resources to identify opportunities.
Stay updated on the latest products, services, technologies, and policies related to GIS. Evaluate and integrate new technologies to enhance the capabilities of the GIS team and improve service delivery.
JOB REQUIREMENTS
7+ years of relevant GIS experience
Requires experience in project management and Quality Assurance (QA) / Quality Control (QC) of GIS work.
Bachelors degree in GIS, Computer Science, Geography, Civil Engineering, Drafting, or related field preferred
Experience in operations support, managing large support or service teams, preferably in a consulting or outsourcing environment, preferred
Certification in ITIL, PMP, or other related fields is preferred.
Strong knowledge and skills in customer service, project management, operations management, and business analysis.
Experience in GIS Software such as Esri, ArcGIS Pro, etc.
Proficient in using various tools and platforms for technical support, such as ticketing systems, remote access software, diagnostic software, etc.
Proficient in Windows-based computer environment, specifically in Microsoft Office products.
Experience Project Management tools, Ticketing tools, CRM tools, and other relevant software and tools.
Excellent customer service skills, with the ability to handle difficult or irate customers with professionalism and empathy.
Excellent communication, interpersonal, leadership, and problem-solving skills.
Effective leadership skills, with the ability to motivate, inspire, and develop the team.
Excellent analytical and problem-solving skills, with the ability to identify and resolve technical issues quickly and effectively.
Excellent organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment.
Flexibility and adaptability, with the ability to work under pressure and handle changing demands and expectations.
OUR AWESOME BENEFITS:
Competitive salary
Health, Dental and Vision Insurance
Long and Short-Term Disability
Life Insurance
Vacation and Holiday Pay
401k Retirement Plan
Training and Advancement opportunities
Tuition Reimbursement
Birthdays Off
Philanthropic Opportunities
Referral Program
Partial Gym Membership Paid
Team Building Events
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
WHO WE ARE
Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients.?Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit .
At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. That is why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.
Join us for career advancement, innovative solutions, and a supportive environment focused on your success.
JOB DESCRIPTION
Apex is seeking an experienced GIS Operations Manager with strong consultative skills to lead teams and engagements within the Managed Services Solutions Practice of the Solutions Delivery Organization. The Operations Manager manages a team of supervisors and is responsible for overseeing daily operations of multiple teams with various workstreams, ensuring the quality and efficiency of services provided. The Operations Manager works directly with the engagement delivery team, clients, vendors, and internal stakeholders to ensure expectations and requirements are met. This role will be responsible for leading teams to achieve client deliverables as well as managing and developing team members and contributing to the internal consulting practice. This role is hybrid and may require travel.
RESPONSIBLITIES
Establish strong relationships with clients, industry professionals, and technical communities.
Represent Apex Systems as leaders at industry and professional events, while developing and maintaining a robust internal and external customer relationship.
Exhibit technical knowledge, skills, and effective professional consulting abilities.
Foster trust and respect among internal and external stakeholders and model collaborative teamwork.
Oversee and ensure all deliverables are met in alignment with the Statement of Work in collaboration with Engagement Manager, Client Director and other internal stakeholders.
Engage with clients to gather detailed requirements, understand their unique GIS-related challenges and provide tailored solutions to meet their needs.
Manage and mentor a team of GIS professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, serving as the first point of escalation for the client.
Review the work forecasts and determine productivity requirements to meet overall building objectives. Monitor, analyze and drive the key performance indicators (KPIs), such as service level, customer satisfaction, productivity, adherence and quality.
Identify and implement best practices, processes, and tools to improve the efficiency and effectiveness of the organization.
Coordinate and communicate with the clients, vendors, and internal stakeholders on the scope, deliverables, timelines, and issues of the projects.
Collaborate with the engagement delivery team to manage budget, resources, and risks of the project. Work together to resolve escalated issues, risks or conflicts. Maintain a high level of professionalism, compliance and confidentiality standards.
Provide weekly and/or monthly reports and updates on status, production and performance and offer recommendations.
Support the recruitment, training, and development of staff. Onboard new hires per Engagement Manager and Training Manager requirements. Assess technical capabilities of the team and make recommendations.
Collaborate with various teams and gain consensus for successful project / product decisions and delivery.
Assist in creating support procedures, SOPs and other documentation.
Demonstrate professional consulting skills, leadership abilities, and executive-level communication and presentation skills. Show adaptability and flexibility to meet business needs.
Continually seek creative solutions and find new ways to add value. Understand client needs, proactively provide solutions, and approach challenges with a consultative, solution-focused mindset.
Stay attuned to the future needs of the client and work with internal resources to identify opportunities.
Stay updated on the latest products, services, technologies, and policies related to GIS. Evaluate and integrate new technologies to enhance the capabilities of the GIS team and improve service delivery.
JOB REQUIREMENTS
7+ years of relevant GIS experience
Requires experience in project management and Quality Assurance (QA) / Quality Control (QC) of GIS work.
Bachelors degree in GIS, Computer Science, Geography, Civil Engineering, Drafting, or related field preferred
Experience in operations support, managing large support or service teams, preferably in a consulting or outsourcing environment, preferred
Certification in ITIL, PMP, or other related fields is preferred.
Strong knowledge and skills in customer service, project management, operations management, and business analysis.
Experience in GIS Software such as Esri, ArcGIS Pro, etc.
Proficient in using various tools and platforms for technical support, such as ticketing systems, remote access software, diagnostic software, etc.
Proficient in Windows-based computer environment, specifically in Microsoft Office products.
Experience Project Management tools, Ticketing tools, CRM tools, and other relevant software and tools.
Excellent customer service skills, with the ability to handle difficult or irate customers with professionalism and empathy.
Excellent communication, interpersonal, leadership, and problem-solving skills.
Effective leadership skills, with the ability to motivate, inspire, and develop the team.
Excellent analytical and problem-solving skills, with the ability to identify and resolve technical issues quickly and effectively.
Excellent organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment.
Flexibility and adaptability, with the ability to work under pressure and handle changing demands and expectations.
OUR AWESOME BENEFITS:
Competitive salary
Health, Dental and Vision Insurance
Long and Short-Term Disability
Life Insurance
Vacation and Holiday Pay
401k Retirement Plan
Training and Advancement opportunities
Tuition Reimbursement
Birthdays Off
Philanthropic Opportunities
Referral Program
Partial Gym Membership Paid
Team Building Events
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job ID: 474210215
Originally Posted on: 4/21/2025
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